Posted on Monday, August 3rd, 2009 | Author: Nick Ten Eyck

Two interesting stories I read today. The first one came from the Wall Street Journal on how Ford and other companies are using Twitter to head off negative publicity and also communicate their customer service. The second was in a similar vein, dealing with the idea of bear shaving from Seth Godin’s blog. [...]

Posted on Friday, July 17th, 2009 | Author: Nick Ten Eyck

A recent New York Times story on the Chicago boutique “Jake” reminded me of one of the most important lessons in owning a business. It may seem like your vendors and customers/clients are friends, or at least close associates - who would never dodge your calls, or pay their bills. With the [...]

Posted on Friday, June 19th, 2009 | Author: Nick Ten Eyck

With a small business, it is imperative that you get the *right* solutions, more so than that all encompassing big solution. When you get more solution than you need - you run the risk of confusing your goals while you try to implement and maintain. If you need a website - don’t just [...]

Posted on Friday, June 12th, 2009 | Author: Nick Ten Eyck

How can we move IT / small business integration forward when we don’t see eye to eye on how the backend is actually the service we are selling on the front end?